Do I need to pay return costs?Updated 21 days ago
Return costs are not covered by Love Stories Intimates. However, we offer a label-download platform to offer you a good rate for your return (for some European countries). Please find the prices below:
Country | Carrier | Drop off |
NL | DHL or DPD | 2.95 |
| BE | DHL or DPD | 3.95 |
| DE | DHL or DPD | 3.95 |
| FR | DPD | 4.95 |
| ES | UPS | 4.95 |
| IT | UPS | 14.45 |
| AT | DPD | 11.15 |
| LU | DPD | 11.15 |
| DK | DPD | 11.49 |
| PT | DPD | 11.49 |
| SE | DPD | 11.49 |
| FI | DPD | 15.13 |
| CZ | DPD | 14.45 |
| HU | DPD | 14.45 |
| LT | DPD | 14.45 |
| LV | DPD | 14.45 |
| EE | DPD | 14.45 |
| SK | DPD | 14.45 |
| PL | DPD | 14.45 |
For customers from other countries and outside Europe, you can return the items with a carrier of your choice to the following address:
Promese c/o Love Stories
attn. Return department
Flight Forum 2500
5657 DZ Eindhoven
The Netherlands
Don't forget to include the return form in the package so our colleagues in the warehouse know which items are being returned. The amount will be refunded as soon as we have received the items, you will receive a confirmation e-mail.