Could you not find your answers or do you have a specific question? 
Feel free to reach out to us directly and we are more than happy to help you with anything!

Responsibility

Size Guide

Our Story

Careers

Boutiques

Bestsellers

Lingerie

Ready to wear

New in

Accessories

Love Stories 

<p id="isPasted" style="box-sizing: inherit; margin: 0px 0px 3rem; color: rgb(0, 0, 0); font-family: &quot;Aktiv Grotesk&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once you&#x2019;ve placed your order, we will process it and hand it over to the carrier. A signature may be required upon delivery. If you are not home when the carrier delivers your parcel, they will leave a note explaining where and how to collect your Love Stories order. Please note that we are unable to change a delivery address once the order has been processed. In case you did not collect your order and the carrier sent it back to us, we are unable to re-send your order and you will be refunded.<p style="box-sizing: inherit; margin: 0px 0px 3rem; color: rgb(0, 0, 0); font-family: &quot;Aktiv Grotesk&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Delivery times per country<table border="1" cellpadding="0" cellspacing="0" class="fr-alternate-rows" id="isPasted" style="margin-right: calc(14%); width: 86%;"><thead><tr><th style="background-color: rgb(242, 242, 242);">Country </th><th style="background-color: rgb(242, 242, 242);">Carrier </th><th style="background-color: rgb(242, 242, 242);">Delivery time </th></tr></thead><tbody><tr><td valign="top" width="33.333333333333336%">The Netherlands</td><td valign="top" width="33.333333333333336%">DHL</td><td valign="top" width="33.333333333333336%">1-2 working days</td></tr><tr><td style="background-color: rgb(242, 242, 242);" valign="top" width="33.333333333333336%">Europe</td><td style="background-color: rgb(242, 242, 242);" valign="top" width="33.333333333333336%">DHL or local carrier</td><td style="background-color: rgb(242, 242, 242);" valign="top" width="33.333333333333336%">2-5 working days</td></tr><tr><td valign="top" width="33.333333333333336%">United Kingdom</td><td valign="top" width="33.333333333333336%">DHL</td><td valign="top" width="33.333333333333336%">4-6 working days</td></tr><tr><td style="background-color: rgb(242, 242, 242);" valign="top" width="33.333333333333336%">Australia</td><td style="background-color: rgb(242, 242, 242);" valign="top" width="33.333333333333336%">DHL</td><td style="background-color: rgb(242, 242, 242);" valign="top" width="33.333333333333336%">4-7 working days</td></tr><tr><td valign="top" width="33.333333333333336%">Rest of the world</td><td valign="top" width="33.333333333333336%">DHL or local carrier</td><td valign="top" width="33.333333333333336%">4-7 working days</td></tr></tbody></table><p style="box-sizing: inherit; margin: 0px 0px 3rem; color: rgb(0, 0, 0); font-family: &quot;Aktiv Grotesk&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;<p style="box-sizing: inherit; margin: 0px; color: rgb(0, 0, 0); font-family: &quot;Aktiv Grotesk&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

Once you’ve placed your order, we will process it and hand it over to the carrier. A signature may be required upon delivery. If you are not home when the carrier delivers your parcel, they will leave a note explaining where and how to collect your L

When can I expect my order to be delivered?

Delivery & Returns

What is a bralette?

What is my size?

Where can I find more product details?

How do I take care of my Love Stories products?

I have a problem with my product - what should I do?

Products & Size

How can I contact your customer service?

Do I need an account to place an order?

How many items can I order?

Can I change or cancel my order?

I did not receive an order confirmation, what can I do?

Online Purchases

What payment methods do we accept?

Can I use my gift card for my online purchase?

It is safe to pay online?

When will I be charged?

How do I use a discount code?

The product I want is out of stock, what can I do?

What if I have a problem in the checkout?

Payments & Checkout

Do I need to pay shipping costs?

How can I track my order?

How do I return my order?

Do I need to pay return costs?

Can I exchange my products?

When will I receive the refund of my return?

Are there any import taxes for orders and returns to non-EU countries?

How can I subscribe to your newsletter?

How can I unsubscribe from your newsletter?

Our Newsletter

How can I contact you?

Customer Service

Love Stories Gift Card

Planet Love - Sustainability

Planet Love

Country	Carrier	Delivery time
The Netherlands	DHL	1-2 working days
Europe	DHL or local carrier	2-5 working days
United Kingdom	DHL	4-6 working days
Australia	DHL	4-7 working days
Rest of the world	DHL or local carrier	4-7 working days

When can I expect my order to be delivered?Updated a year ago