How do I return my order?Updated 7 months ago
You can return your order within 30 days, counting from the day you receive your order. Sale items have a return policy of 14 days. Please note that you cannot return your online order in one of our stores.
Returned items must be in their original condition including their tags and must be unwashed, unworn, and unaltered in any way.
Returns from the EU
Please note: Shipping costs for returns are not covered by Love Stories Intimates. Find out more about it here.
Returns from outside of the EU
To return items from the rest of the world, please follow these steps:
- Place the item(s) you would like to return back in the box you received them in or any other solid carton box.
- Fill out the Return Form that was included with your order.
- Include the Return Form in your package and close the box securely, using sufficient tape.
- Take the box to your local post office and send it to:
Love Stories Intimates
Return Webstore
Handelsweg 4
2404 CD, Alphen aan den Rijn
The Netherlands
Please note: shipping costs or import duties for a return shipment are not covered or reimbursed by Love Stories Intimates.
For returns from non-EU countries, please attach the commercial invoice, which is attached to the box. If you return with a carrier of your choice, please ship the return with duties paid.
Reimbursement
You will receive a refund after we have received the goods according to the above steps. Your refund will be credited to the original purchaser's payment method, within 5-10 days after we’ve received your package. During sale periods, this might take longer. Unfortunately, it is not possible to exchange items.
We kindly advise you to return your parcel using a track and trace code. If parcels get lost during transport without having a track and trace code, Love Stories is not responsible for reimbursement.