Questions about our delivery and return policies? Find your answers here!
For different destinations, we have different policies for free shipping. You can find all the information below:. Netherlands, Germany, Belgium, France. €5,95 for orders up to €79. for orders above €79. Italy, Spain, Denmark, Sweden, Austria, Switze
Once you’ve placed your order, we will process it and hand it over to the carrier. A signature may be required upon delivery. If you are not home when the carrier delivers your parcel, they will leave a note explaining where and how to collect your L
As soon as your order leaves our warehouse you will receive a shipping confirmation via e-mail which will also include a track & trace code from the carrier which you can use to track your order.
You can return your order within 30 days, counting from the day you receive your order. Sale items have a return policy of 14 days. Please note that you cannot return your online order in one of our stores.Returned items must be in their original con
We offer free returns from the Netherlands, Germany, Belgium, France, and Spain. Return costs are not covered by Love Stories Intimates for returns from the rest of the world. However, we offer a label-download platform to offer you a good rate for y
Unfortunately, we aren’t able to exchange an item. Once we receive your returned items, we will issue a refund to the original payment method. If the article you are looking for is still available you can directly place a new order with us on our web
After we have received your package in our warehouse, your return will be processed and you will receive your refund within 5-10 business days. You will receive a confirmation email about this. If you have the feeling that you are waiting longer than
Import taxes and duties: If you live in a non-EU country + Norway and Sweden, please check your local import taxes and duties. Love Stories does not cover these import taxes and duties, except for orders to the UK.